Returns & Refunds policy

At Keerthii Kalaa, customer satisfaction is our top priority. While we take great care to ensure every piece reaches you in perfect condition, we understand that issues can occasionally arise. Please review our policy below for returns, replacements, and refunds.

Eligibility for Return / Replacement

We accept returns or replacements only in the following cases:

• You received a damaged or defective product

• You received the wrong item

To be eligible:

• You must notify us within 24 hours of delivery

• You must provide an unboxing video and clear images of the product and packaging

• The product must be unused, in original condition, and with all original tags/packaging

Note: Returns are not accepted for reasons like change of mind, dislike of design, or minor color variation due to screen differences.

How to Raise a Return Request

Please contact us via:

• Email: keerthiikalaa@gmail.com

• WhatsApp: +91 9045556205

Include:

• Order ID

• Reason for return

• Unboxing video + product images

Our team will verify the issue and respond within 2 business days.

Resolution Options

• Replacement: For valid damage/defect/wrong item issues, we will send a replacement free of charge.

• Store Credit / Discount Coupon: If replacement is not feasible, we may offer store credit/discount coupon valid for future orders.

• Refunds (only in rare cases): Will be issued to the original payment method within 7-10 business days of approval.

Return Shipping

• If your return is approved, we will arrange for reverse pickup or guide you on how to ship the item back.

• In case reverse pickup is unavailable for your location, you may need to send the product back yourself, and we’ll reimburse shipping charges upon verification.

Non-Returnable Items

• Earrings (for hygiene reasons)

• Customized or personalized products

• Sale or clearance items

• Products returned without prior approval or outside the 24-hour window

Cash on Delivery (COD) Orders – RTO/Undelivered Policy

If a COD order is undelivered or refused at the time of delivery and marked as Return to Origin (RTO):

• Since no payment is collected, no refund is applicable

• If the customer requests a reshipment:

  • We may require a 10% advance (security deposit) to confirm the new shipment

  • Repeated refusals or non-responses may lead to account restrictions

Cancellation Policy

• Orders can be canceled before dispatch only

• If the product has been shipped, cancellation is not possible

• Prepaid cancellations (before dispatch) will be refunded in 7–10 business days

We appreciate your understanding and cooperation. If you have any concerns, feel free to reach out — we're here to help!

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail keerthiikalaa@gmail.com