Terms and conditions

English

English

Effective Date: 18 April 2025

Welcome to Keerthii Kalaa (“we,” “us,” or “our”).

Please read the following terms and conditions (“Terms of Use”) carefully before using our website keerthiikalaa.com (“Website”). These Terms constitute a legal agreement between you (the “User,” “you,” or “your”) and Keerthii Kalaa.

By accessing or using our Website, placing an order, or engaging with our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use the Website.

1. Eligibility

By using this Website, you affirm that:

You are at least 18 years of age or are using the site under the supervision of a parent or guardian;
You are legally capable of entering into binding contracts under Indian law;
The information you provide is accurate, complete, and current.

2. Use of Website

You may use our Website and services solely for personal, non-commercial purposes in compliance with applicable laws and these Terms.

You agree not to:

Use the Website for any fraudulent, unlawful, or harmful activity;
Interfere with the functioning of the Website or try to gain unauthorized access;
Upload viruses or malicious code;
Post or transmit offensive, defamatory, or unlawful content.

We reserve the right to terminate or restrict your access without prior notice if we believe your actions violate these terms or applicable laws.

3. Account Registration

You may create an account to use certain features. By creating an account, you agree to:

Maintain the confidentiality of your login credentials;
Be responsible for all activities under your account;
Notify us immediately in case of any unauthorized access or breach.

We reserve the right to suspend or delete accounts found to be violating our policies.

4. Product Information & Availability

We make every effort to display product details and images accurately. However:

Products may slightly differ from images due to lighting, camera, or display settings;
Availability is subject to stock and may change without notice;
Prices are subject to change without prior notification.

We reserve the right to cancel or refuse any order placed for a product listed at an incorrect price due to error.

5. Pricing and Payment

All prices are in INR (Indian Rupees) and include applicable taxes unless specified.
Accepted payment modes include prepaid options (debit/credit cards, UPI, wallets) and Cash on Delivery (COD).
For prepaid orders, your payment is processed via secure third-party gateways. We do not store or have access to your payment details.

6. Shipping, Delivery & Tracking

We ship orders within India only. International shipping is currently not available.
Orders are usually dispatched within 24–48 hours of confirmation.
Estimated delivery times vary depending on your location and logistics partner timelines.
Orders above ₹500 qualify for free shipping; orders below ₹500 incur a flat ₹49 shipping fee.
A tracking link will be shared via SMS/email once your order is shipped.

Please refer to our Shipping Policy for full details.

7. Cash on Delivery (COD) Orders

COD is available on all eligible pin codes in India.
Full payment must be made at the time of delivery before the product is handed over.
If a COD order is refused or undelivered and returned to us (RTO), we may block future COD orders from the same user.

8. Cancellations, Returns & Refunds

Orders may be canceled only before dispatch. Post-dispatch cancellations are not accepted.
In case of prepaid orders canceled before dispatch, a 100% refund will be processed to the original payment method.
We currently do not accept returns or exchanges due to hygiene reasons, unless the product is found to be damaged or incorrect upon delivery.
For complaints related to damages or missing items, please raise a request within 24 hours of delivery with photo/video proof.
Keerthii Kalaa reserves the right to assess the damage claim and make the final decision.

Please refer to our Returns & Refund Policy for complete details.

9. Intellectual Property

All content on this Website — including logos, product photos, text, graphics, videos, designs, and trademarks — is owned or licensed by Keerthii Kalaa and protected under applicable copyright and intellectual property laws.

You must not:

Copy, reproduce, republish, modify, or distribute any content;
Use any part of our intellectual property for commercial purposes without prior written consent.

10. User-Generated Content

If you submit content (e.g., reviews, photos, testimonials), you grant us a non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, and display such content across our platforms for promotional and business purposes.

You must ensure your content:

Is your original work;
Does not violate any third-party rights;
Is not harmful, offensive, or defamatory.

We reserve the right to remove any content at our sole discretion.

11. Limitation of Liability

To the fullest extent permitted by law, Keerthii Kalaa shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

Use or inability to use the Website;
Delays or failures in delivery;
Product quality or fit expectations;
Any viruses or unauthorized access to your data.

Our maximum aggregate liability under these terms shall not exceed the total order value paid by you.

12. Third-Party Links and Services

Our Website may contain links to third-party websites or services (e.g., payment gateways, logistics partners). These are provided for convenience and do not imply endorsement. We are not responsible for their content, privacy policies, or practices.

13. Force Majeure

We shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemic, strikes, government restrictions, or logistics failures.

14. Indemnity

You agree to indemnify and hold harmless Keerthii Kalaa, its founders, partners, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of the Website or violation of these Terms.

15. Modifications to Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after such changes constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh.

17. Contact Us

If you have any questions regarding these Terms or our practices, please contact us at:
📩 keerthiikalaa@gmail.com